Sky Receives Fewest Broadband, TV & Phone Complaints – Forbes Advisor UK

Sky was the least complained-about broadband, TV, mobile and landline provider in the last quarter of 2021, according to new research.

Telecoms regulator Ofcom regularly publishes data on customer complaints, and in its latest data, published today, complaints were shown to have fallen across the board after sinking to historic lows last year.

For context, there were an average of 87 complaints per 100,000 broadband, TV, mobile and landline subscribers in the final quarter of 2011. In Q4 of 2021, the average was just 20.

Compare Broadband Deals

Find the best broadband deals from UK’s leading providers

sky rides high

In the broadband market, Sky was the least complained about provider, recording just 4 complaints per 100,000 subscribers. With an industry average of 9 complaints per 100,000, EE (5), BT (7) and Plusnet (8) each scored well.

At the other end of the spectrum with 15 complaints per 100,000 subscribers was Shell Energy, followed by TalkTalk (14), Vodafone (13) and Virgin Media (13).

The most common complaints among Shell Energy broadband customers were faults and service issues (44%), complaints handling (25%) and billing (21%).

Sky also received the fewest complaints from landline customers, with just 2 per 100,000, followed by EE (3), BT (5), Vodafone (6) and Plusnet (6).

TalkTalk, meanwhile, saw the most customer complaints here, with 10 per 100,000. Its customers biggest complaints were also faults (29%), complaints handling (28%) and billing (21%).

It was a three-way tie for the fewest complaints in the pay-monthly mobile sector, with Sky Mobile, Tesco Mobile and EE each recording a single complaint per 100,000 customers. Virgin Mobile, meanwhile, had the most complaints (4 per 100,000 subscribers).

Finally, in the pay TV market, Sky came out on top again with just one complaint per 100,000 subscribers versus TalkTalk’s three, BT’s four and Virgin Media’s seven.

The watchdog’s research suggests people are generally happy with their communications services. The proportion of people who were satisfied with their communications services in 2020 was 77% for landline services, 80% for broadband services and 90% for all mobile services.

Leave a Comment

Your email address will not be published.